 1.How can you buy DONG NHAN Co’s products through Web?
It’s very simple & convenient for YOU. YOU just follow these below steps:
- You choose the favorite one in the catalogue of DONG NHAN’s Website. Then YOU can order to DONG NHAN by telephone, fax or email. DONG NHAN immediately supply more detail information about the goods, price, the way DONG NHAN delivers and the way YOU have paid.
- Within 20 km from DONG NHAN head office, branches or representative offices, DONG NHAN will assign our employees to bring the products to YOU. After researching & putting the product in trial, YOU have the right to accept or refuse buying. DONG NHAN is ready to serve YOU next time.
- Away 20 km from DONG NHAN head office, branches or representative office, DONG NHAN will send YOU catalogue and quote a price. If YOU buy, YOU can fill the order-form or purchase contract (the models are ready in Web), then YOU can fax to us. DONG NHAN will package the goods to you by post. YOU have to pay after 3 days of receiving the freight. After receiving freight if you change YOUR mind, YOU can return it to DONG NHAN within 24 hours from the time YOU signed the bill. YOU just have to pay sending & returning payment. (Sending & returning postage have been pre-discussed)
2.How will YOU do when YOU need warranty or consulting technique?
It’s very easy to get DONG NHAN telephone number in Website. DONG NHAN officers will particularly and considerately instruc YOU. In case YOU still dissatisfy YOU can use this number 0913 45 44 74 to speak to Mr. Linh – Manager of our company.
3.What are conditions of warranty & maintenance products?
DONG NHAN always hopes YOU can conveniently use DONG NHAN’s products. That’s why, the conditions are very simple:
- The goods bought from DONG NHAN offices or from DONG NHAN’s retail store have to have: purchasing bill, warranty stamp in the scale, distributive certifying stamp by DONG NHAN.
- The goods is still untouched: no extricating, no dropping or deformed by high temperature.
- The goods is still in warranty period.
4.How valuable is the VIP card which is the present of DONG NHAN Co?
There are 3 kinds: Gold VIP card, Silver VIP card, Bronze VIP card.
- Discount 5% for the Yellow VIP card (only Excell products), 3% (others), for one time buying and the validity of the card is 12 months from the day YOU are issued.
- Discount 5% for Silver VIP card (only Excell products), 3% (others) for a series of buying and the validity of the card is 06 months from the day YOU are issued.
- Discount 4% for Bronze VIP card (only Excell products), 2% (others) for a series of buying and the validity of the card is 04 months from the day YOU are issued.
Every VIP card has special promotion for warranty, way of paying and delivering the goods.
5.When does DONG NHAN Co offer the VIP card to YOU?
- On the sales promotion time which is widely informed through DONG NHAN’s website.
- Permanent or buying big quantity customers, YOU are sure to possess the VIP card.
6. Can you change or return the goods after purchasing?
The answer is “Yes” if YOU can apply the following conditions:
- Before 24 hours from the time YOU sign the contract or the bill.
- The goods must be undamaged with its spare parts as well as accessories, including packing.
- YOU are at YOUR own charge: transporting charge (by post), VAT (if invoice has been already done), or outwork charge in case YOU order it.
7.How does DONG NHAN Co settle if YOUR goods is heavy broken in warranty time?
If it’s not YOUR fault and it can not be repaired, DONG NHAN gets ready to change another one for YOU. There is no any payment if changing the same product. In case YOU’d like to choose other kind, DONG NHAN will do a deal with YOU about the cost of the new one.
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